My 14 year old (when she was almost 14) decided to switch to this electric toothbrush given by the Orthodontist office and after a while she wanted to order the replacement toothbrush heads. This is not the most common electric toothbrush and I had to order the replacement heads at the their official website.
But they didn’t ship after taking my money (via Paypal and CC).
Finally I recalled that they did’t ship, but I cannot get money back because it’s past 6 month or 180 days. I did disputed via Paypal. Below is the reply from Paypal:
We have reviewed this transaction(s) and are denying your case(s). Cases must be filed within 180 days from the date of the transaction. The decision to deny was made because the case was submitted after the 180-day deadline. Therefore, we are unable to offer a resolution toward this matter at this time.
It seems for credit card; the protection is only 2 months or 60 days. Here’s how long you have to dispute a credit card charge via CNBC:
Federal law only protects cardholders for a limited time — 60 days to be exact — after a fraudulent or incorrect charge has been made. Thankfully I noticed the billing error within a few days of it posting to my account and started the dispute process right away.
This probably explains why I don’t see a “dispute” option in my CC website.
I haven’t been to situation like this for a while. I don’t see a “contact us” on the merchant website either. I am not too upset about it due to the relatively small amount: $22.50. Thought something to keep in mind if we shop online and didn’t receive the item.
Also, just saw this thread at Reddit. Copied/pasted one comment here:
Related to this thread, it looks like they are going under. I have not received a replacement head since July of last year but I continue to be billed for it. The website features that allow you to cancel or modify your subscription or delete your payment information are disabled. I contacted them and received an auto response that they are not responding to messages “due to unforseen operational issues”. I reported the charges to my credit card and also reported them to the BBB, where you can see a ton of others have reported similar issues.